Comments on: 15 reasons why I wouldn’t buy from your online store http://www.commercewiki.com/customer-experience/usability-checkout-tips/ eCommerce Blog - Opportunities in US and India (by Darpan Munjal) Wed, 24 Mar 2010 10:14:16 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Rachel Shaw http://www.commercewiki.com/customer-experience/usability-checkout-tips/comment-page-1/#comment-1534 Rachel Shaw Sat, 27 Feb 2010 14:04:36 +0000 http://www.commercewiki.com/?p=233#comment-1534 This is a good article This is a good article

]]> By: Gary Wilson http://www.commercewiki.com/customer-experience/usability-checkout-tips/comment-page-1/#comment-1506 Gary Wilson Tue, 02 Feb 2010 00:18:24 +0000 http://www.commercewiki.com/?p=233#comment-1506 This is very good information. I have an online store and have tried not to do those things. You can take a look and see at http://thewilsonenterprises.com. I feel that 1 of the most important is to be up front with your customers and honesty. This is very good information. I have an online store and have tried not to do those things. You can take a look and see at http://thewilsonenterprises.com. I feel that 1 of the most important is to be up front with your customers and honesty.

]]> By: Deependra http://www.commercewiki.com/customer-experience/usability-checkout-tips/comment-page-1/#comment-1496 Deependra Mon, 25 Jan 2010 15:15:42 +0000 http://www.commercewiki.com/?p=233#comment-1496 @Dharmender - Feedback for your website http://www.buydiamondjewellery.in Couple of Improvements which I think can make your website even better 1. Option of adding a greeting card or a personalized message will be a great value addition. Couples living apart or NRI’s may find it really convenient. As per my understanding this is a major customer segment and for current customer to become repeat customers rich shopping experience is more important compared to just great product offerings 2. Option for faster delivery even if customer is willing to pay extra. I tried to order a “1.390ct. Diamond Solitaire Ring in 18kt Yellow Gold” ring but was not given an option of faster delivery. For e.g. If the customer did a mistake of not planning his anniversary in advance, “buydiamondjewelley” should lend a helping hand and give him options to make up for that mistake. 3. If the user forgets his password the website should give him an option to generate a new one. It is much easier and definitely faster e.g. Amazon.com. Currently user has to go through the painful process of retrieving his password. Distracting user from website can result in lost customer Overall Great attempt. Regards, Deependra @Dharmender – Feedback for your website http://www.buydiamondjewellery.in

Couple of Improvements which I think can make your website even better

1. Option of adding a greeting card or a personalized message will be a great value addition. Couples living apart or NRI’s may find it really convenient. As per my understanding this is a major customer segment and for current customer to become repeat customers rich shopping experience is more important compared to just great product offerings

2. Option for faster delivery even if customer is willing to pay extra. I tried to order a “1.390ct. Diamond Solitaire Ring in 18kt Yellow Gold” ring but was not given an option of faster delivery. For e.g. If the customer did a mistake of not planning his anniversary in advance, “buydiamondjewelley” should lend a helping hand and give him options to make up for that mistake.

3. If the user forgets his password the website should give him an option to generate a new one. It is much easier and definitely faster e.g. Amazon.com. Currently user has to go through the painful process of retrieving his password. Distracting user from website can result in lost customer

Overall Great attempt.

Regards,
Deependra

]]> By: John Hiemstra http://www.commercewiki.com/customer-experience/usability-checkout-tips/comment-page-1/#comment-1495 John Hiemstra Sun, 24 Jan 2010 06:07:09 +0000 http://www.commercewiki.com/?p=233#comment-1495 Spot on! You hit several of my regular "don't do this" items on your list, and some that I usually don't remember-- good work, I will pass on and use in the future for clients. Spot on! You hit several of my regular “don’t do this” items on your list, and some that I usually don’t remember– good work, I will pass on and use in the future for clients.

]]> By: ranjith boyanapalli http://www.commercewiki.com/customer-experience/usability-checkout-tips/comment-page-1/#comment-1494 ranjith boyanapalli Thu, 21 Jan 2010 13:16:27 +0000 http://www.commercewiki.com/?p=233#comment-1494 fantastic article and so valid ! we are launching one soon, and will keep this as our checklist :) fantastic article and so valid ! we are launching one soon, and will keep this as our checklist :)

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