Comments on: Where is the differentiation ? http://www.commercewiki.com/ecommerce/building-differentiation/ eCommerce Blog - Opportunities in US and India (by Darpan Munjal) Fri, 04 Feb 2011 10:21:03 -0600 hourly 1 http://wordpress.org/?v=3.0.4 By: Flipkart User http://www.commercewiki.com/ecommerce/building-differentiation/comment-page-1/#comment-1620 Flipkart User Thu, 04 Nov 2010 16:54:46 +0000 http://www.commercewiki.com/customer-experience/where-is-the-differentiation/#comment-1620 It's nice to see flipkart.com being mentioned here. To be honest, I'm extremely wary about online financial transactions. But I did two transactions with flipkart and I was amazed at the service. The first time I ordered a book using my debit card and received it prompt and with good discount...any day better discounts than any offline shop in New Delhi. The next time I pre-ordered Peepli Live DVD...amazing amazing ... the DVD was shipped to me through Blue Dart courier service on 03.11.2010 and I receive it on 04.11.2010. And guess what...the DVD cover tells me the month of packaging of the DVD was 11/2010! And the packaging is so good that I had a frustrating time cutting through all those duct tapes and layers of bubble wrapping. And free shipping too. I really wonder how they manage to still make profit! Hope to purchase more books from flipkart now. It’s nice to see flipkart.com being mentioned here. To be honest, I’m extremely wary about online financial transactions. But I did two transactions with flipkart and I was amazed at the service. The first time I ordered a book using my debit card and received it prompt and with good discount…any day better discounts than any offline shop in New Delhi.

The next time I pre-ordered Peepli Live DVD…amazing amazing … the DVD was shipped to me through Blue Dart courier service on 03.11.2010 and I receive it on 04.11.2010. And guess what…the DVD cover tells me the month of packaging of the DVD was 11/2010! And the packaging is so good that I had a frustrating time cutting through all those duct tapes and layers of bubble wrapping.

And free shipping too.

I really wonder how they manage to still make profit!

Hope to purchase more books from flipkart now.

]]> By: Vinesh Shah http://www.commercewiki.com/ecommerce/building-differentiation/comment-page-1/#comment-485 Vinesh Shah Mon, 08 Sep 2008 15:42:59 +0000 http://www.commercewiki.com/customer-experience/where-is-the-differentiation/#comment-485 Dear Darpan, Following my wedding preparations and having an experience of first hand service from two different continents - I would positively say the outstanding service provided to me by occasion4U - http://cart.occasion4u.co.uk is way ahead compared to many indian wedding card websites that I tried out. I believe this difference stands in every industry between many indian organisations and their international competitors. Dear Darpan,

Following my wedding preparations and having an experience of first hand service from two different continents – I would positively say the outstanding service provided to me by occasion4U – http://cart.occasion4u.co.uk is way ahead compared to many indian wedding card websites that I tried out.

I believe this difference stands in every industry between many indian organisations and their international competitors.

]]> By: Deepu Agarwal http://www.commercewiki.com/ecommerce/building-differentiation/comment-page-1/#comment-462 Deepu Agarwal Sat, 05 Jul 2008 14:23:02 +0000 http://www.commercewiki.com/customer-experience/where-is-the-differentiation/#comment-462 Hi Darpan, ur ideology towards ecomm in India is so true but then your oppotunist streak is very positive... I have been an ecomm vendor since 1999-2000 thur rediff and then the rest too as and when they were active, unfortunately no vendor/portal is interested in ensuring 100% CS to enhance/ensure loyal customers - every body is looking for numbers at whatever cost i have gradually shifted my focus from selling 500odd skus earlier to yet selling about 400skus but with a distinct focus in TOYS and LINGERIE/INNER WEAR/NIGHTWEAR, you can check the quality of my service/delivery/pricing(ofcourse not always the best because i am paying all taxes) and my persistance on the above, I foresee a very strong future in etailing in India as internet access keeps getting cheaper and I am gonna be a very strong player/provider in years to come as i strongly agree with you in regards to customer service as well as reasonable pricing(cannot discount on quality) I am hoping the speed of ecommerce increases and we all are able to create values to our future!! Hi Darpan,
ur ideology towards ecomm in India is so true but then your oppotunist streak is very positive…
I have been an ecomm vendor since 1999-2000 thur rediff and then the rest too as and when they were active,
unfortunately no vendor/portal is interested in ensuring 100% CS to enhance/ensure loyal customers – every body is looking for numbers at whatever cost
i have gradually shifted my focus from selling 500odd skus earlier to yet selling about 400skus but with a distinct focus in TOYS and LINGERIE/INNER WEAR/NIGHTWEAR, you can check the quality of my service/delivery/pricing(ofcourse not always the best because i am paying all taxes) and my persistance on the above,
I foresee a very strong future in etailing in India as internet access keeps getting cheaper and I am gonna be a very strong player/provider in years to come as i strongly agree with you in regards to customer service as well as reasonable pricing(cannot discount on quality)
I am hoping the speed of ecommerce increases and we all are able to create values to our future!!

]]> By: dipali http://www.commercewiki.com/ecommerce/building-differentiation/comment-page-1/#comment-438 dipali Tue, 17 Jun 2008 07:01:47 +0000 http://www.commercewiki.com/customer-experience/where-is-the-differentiation/#comment-438 Hi. i want to share one more online shopping portal site is infibeam.com infibeam.com this site allows to customers buy and sell with a large selection. Hi.
i want to share one more online shopping portal site is infibeam.com
infibeam.com this site allows to customers buy and sell with a large selection.

]]> By: Piyush Poddar http://www.commercewiki.com/ecommerce/building-differentiation/comment-page-1/#comment-385 Piyush Poddar Fri, 11 Apr 2008 19:56:59 +0000 http://www.commercewiki.com/customer-experience/where-is-the-differentiation/#comment-385 Hi Darpan, Just to bring to your notice two ecommerce stores from India. 1. IndianWeddingCard.com has been very successful in selling the Indian Wedding Cards globally and have serviced thousands of NRI living everywhere else in the world. 2. UtsavSarees.com has been a leading online store for Indian Ethnic Garments and have been doing a great business since last 3 years. I have been the web designer and Internet marketeer for these projects, that is why am so confident about the above mentioned statements. Hi Darpan,

Just to bring to your notice two ecommerce stores from India.

1. IndianWeddingCard.com
has been very successful in selling the Indian Wedding Cards globally and have serviced thousands of NRI living everywhere else in the world.

2. UtsavSarees.com
has been a leading online store for Indian Ethnic Garments and have been doing a great business since last 3 years.

I have been the web designer and Internet marketeer for these projects, that is why am so confident about the above mentioned statements.

]]>